General conditions for ordering in the online store
1. Field of application of the general conditions, contact information
1.1. Scope of the general conditions
For business transactions between +447307082733 info@ajgoldsmith.com 23 Thomas Street BT701HN DUNGANNON (hereinafter “Seller”) and the Customer* only the following General Terms and Conditions (hereinafter – BS) and the version of them valid at the time of the business order made in the Lithuanian online store https://ajgoldsmith.com are applicable.
Other or alternative conditions provided by the customer are not accepted, unless the Seller expressly agrees to them in writing.
1.2. Contact information:
You can contact us in the following ways:
Ajgoldsmith 23 Thomas Street BT701HN DUNGANNON
– By calling our customer service number: +447307082733
– Email Email: info@ajgoldsmith.com
– By filling out the request form on our website.
2. General terms of use of the online store
2.1. The online store is only available to people over the age of 18.
2.2. People under the age of 18 must obtain permission to use the online store from their legal guardian.
2.3. A customer is considered a consumer if the main purpose of ordering goods and services cannot be considered his commercial or individual professional activity. The merchant is any partnership or legal entity that is engaged in commercial or individual activities at the time of the conclusion of the contract.
*Please note that in order to make it easier to read, we do not mention all genders in the text. Of course, this BS also applies to our female customers.
2.4. When you register with us, you transfer your personal data. We need your consent to process your data – unfortunately, otherwise you will not be able to use the online store. The type and method of processing your data is explained here: Privacy Policy.
2.5. In order to ensure that we have recorded your data correctly, after you register in the online store, we will send you an email asking you to check and confirm your information.
2.6. Products are sold only in quantities suitable for personal use.
2.7. The seller’s online store is only a product catalog. When presenting goods in the online store, the Seller only invites the Customer to submit an offer to purchase these goods and conclude a purchase and sale agreement (hereinafter referred to as “Orders”).
2.8. Contracts are concluded only in Lithuanian.
3. Processing of your personal data
3.1. Your permission to process your personal data is voluntary. However, we must emphasize that if you do not allow the processing of this data, it will not be possible to register and use the online store. All information about data protection can be found in our Privacy Policy.
3.2. In some cases, in our online store, you will be asked to give your consent so that we can send you advertisements, i.e. i.e. notifications about special offers, sales, etc. i.e. This consent is also voluntary and you can withdraw it at any time. More information can be found in our privacy policy.
4. Orders
Orders placed through https://ajgoldsmith.com/
4.1. Products in the online store are marked in such a way that you can get information about their size, color, price and materials from which they are made.
4.2. When placing an order, you choose the product according to the size, color, quantity and other required characteristics.
5. How to shop in the online store?
5.1. Add the product selected from the assortment to the online shopping cart by clicking the “Add to cart” button. This does not obligate you to purchase the product.
5.2. All items in the shopping cart can be viewed by clicking on “Shopping cart” visible in the upper part of the web page. Here you can remove items or change the desired quantity.
5.3. If you want to buy the items in the cart, click the “Order” button.
5.4. You must register to purchase items. After registration, other options are also available, e.g. order summary, saved delivery addresses and order history.
5.5. Choose your preferred purchase method and address, and provide your payment details.
5.6. You can then choose how you would like to pay.
5.7. After choosing a payment method, you can choose a delivery method and address. Once selected, you can continue shopping or view your order summary.
5.8. By clicking the “Buy” button, you are making a binding offer to purchase the items in your shopping cart. Before doing so, you must indicate that you agree to these TOS and thereby include this consent in the offer.
The order is binding if you do not cancel it within 15 minutes of submission by clicking the “Cancel order” button.
If you would like to change your order, you will have to cancel it and go through the ordering process again with a different product.
5.9. As a consumer, you have a right of cancellation that is not affected by the process mentioned above.
5.10. At any time during the ordering process, you may choose not to place a binding order prior to payment. In this case, it is enough not to take further steps and close the order page. To do this, click on the button that allows you to return to the previous page or any random page or item on the website juvelyrudinastija.com.Unsubmitted order will not be sent to you.
5.11. After receiving the order, the Seller will send you an order confirmation by e-mail, which repeats the information about your order. This does not amount to a contract of sale. The purchase-sale contract is concluded only when the confirmation of the delivery of the goods is sent.
5.12. The seller can contact you by phone (if you provided a phone number) or e-mail. by mail and clarify possible questions regarding the order and delivery. Phone numbers and e-mails email addresses are only used for order and delivery processing purposes and will not be used for advertising purposes unless you have given your express consent.
6. Prices
6.1. All prices in the online store are presented in euros with statutory value added tax. In addition, there is a shipping cost, which depends on the delivery and payment options. This price is calculated separately. The price will be re-quoted with applicable value added taxes and the resulting shipping cost before placing the order.
6.2. The price given at the end of the order is final. The seller and the buyer undertake to adhere to this price. After that, the price is no longer changed, even if the Seller lowers or increases the price of the goods in the future.
6.3. Nevertheless, the Seller reserves the right to adjust prices in the online store, present new products, start or stop discount promotions in accordance with existing legislation.
7. Availability of goods
The products presented in the online store are usually available. However, in rare exceptional cases, e.g. if a certain item is ordered by more customers, it is possible that the item will become unavailable. In this case, you will be notified immediately that the goods are no longer available. Contracts are not concluded for unavailable goods. Deliveries are made until stocks last.
On the product page, sizes that are not available are marked in a different color than available sizes. Out of stock items cannot be added to the shopping cart, but can be added to the wish list.
You can also register by e-mail. receive a notification by mail when the item becomes available again. Consent to store your data and e-mail e-mail address and use your data by e-mail you can cancel sending emails. You can withdraw your consent by clicking on the link in the message itself or by sending an e-mail. letter to this e-mail at info@ajgoldsmith.com.
8. Delivery methods and shipping duration
8.1. Ordered goods are delivered only in Lithuania.
8.2. In addition to delivery to the specified address, through the Omniva courier service, we also deliver goods for pick-up at Omniva terminals.
8.3. Delivery usually takes 2-4 working days. We ship orders from Monday to Friday, holidays are not included in the delivery time. Delivery time is calculated from the day when the shipment is confirmed. If the item is no longer available or cannot be shipped for any other reason, we will contact you.
9. Payment methods
Payment collection platform Stripe is used for payments. Payment takes place after entering the bank card data in the Stripe system.
10. Shipping cost
We only ship to addresses located on the territory of Lithuania. Please email info@ajgoldsmith.com if you would like the items shipped to a foreign country
The shipping price depends on the selected shipping method and consists of:
EUR 3 (including applicable VAT) for delivery with Omniva courier service to your specified address.
11. Waiver Rules
11.1. Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving a reason. The cancellation period is 14 days from the date when you or a third party named by you, who is not the carrier, takes possession of the goods. To exercise your right of withdrawal, you will need to notify us by email. by email: info@ajgoldsmith.com with a clear statement (such as a letter or email) of your decision to withdraw from this Agreement.
You may use the attached opt-out form to do so, but it is optional. To extend the withdrawal period, it is sufficient to send us a notice that you choose to exercise your right of withdrawal before the expiry of the withdrawal period.
11.2. Consequences of opting out
If you cancel this contract, we must refund you all money received, including the cost of shipping (excluding any additional costs incurred if you choose a delivery method other than the cheapest standard delivery method offered by us), immediately and no later than 14 days from the date we receive the notification. that you refuse the contract.
For the refund, we will use the same payment method that you chose during the initial transaction, or refund to the specified bank account if you paid for the order in cash or by card after the delivery of the goods by the courier, unless we expressly agree with you on another method; the refund will not cost you anything in any case.
We may refuse to issue a refund until we have received the goods or until you provide proof that you have sent the goods back, whichever comes first.
You must send back or return the goods immediately, and in any case no later than 30 days from the date of purchase. This deadline is considered to be met if you send the goods before the 30-day period from the date of purchase.
You must pay for any decrease in the value of the goods if, after evaluating their condition, features and functionality, it can be determined that they have depreciated due to your improper use of them.
11.3. Standard Waiver Form
If you would like to cancel the contract, please fill out this form and send it by post or email. by post
email Email: info@ajgoldsmith.com:
– I/we inform (*) that I/we refuse (*) the following goods (*)
purchase-sale / provision of the following services (ū) contract
– Ordered (*) / Received (*)
– Username(s).
– Address of user(s).
– Signature of the user(s) (only if the form is sent in paper form)
– The date
(*) Delete unnecessary words.
12. Voluntary right of return
In addition to the statutory right of withdrawal, we voluntarily grant you the right to return purchased goods within 30 days of receipt.
Using this right of return, you can also withdraw from the contract after the expiry of the 14-day withdrawal period (see p. 11 Right of withdrawal) by sending the goods back within 30 days of receipt. To meet the deadline, it is enough to send the goods on time or fill out and send the return form on our website.
However, this right of return is only granted if the goods are returned in their original condition, undamaged and in their original packaging. The goods can only be used for measuring.
You can use the online returns form on our website to make a return. If you use the online return form, courier delivery is compatible. You just need to ensure that the goods are suitable for shipping before the courier collects them.
The money will be returned to the account from which you paid for the goods. If you paid via Stripe, the money will be refunded to your bank account linked to the order.
We would like to point out that the voluntary right of return does not affect the statutory right of withdrawal – these rights are independent of each other. Voluntary right of return does not limit warranty rights.
13. Warranty
13.1. You can submit a warranty complaint regarding defects in the purchased goods in accordance with the provisions of the third section of the “Retail Trade Rules” of the Republic of Lithuania, Clause 20. When applying for a product of inadequate quality, you can submit the product for return and in the event of a defect, recover the money paid. Warranty complaints are no longer possible after 2 years from the delivery of the goods. Returned goods must have internal labels.
13.2. When submitting a warranty claim, please provide the order number, your name, address and briefly indicate the basis of the claim. A form for this purpose is available online and can be sent by post or email. by mail (info@ajgoldsmith.com). After that, send the goods to the following address: Vytauto st. 115, Garliava, LT-53245 Kaunas district.
14. Retention of Title
The seller retains title to the goods until the full price of the goods is paid.
15. Copyright
The content of this website, including photos, movies and texts, is protected by copyright and other rights. Images, movies and texts are for private use only and any further use without the express written consent of the Seller is prohibited.
17. Applicable Law and Place of Jurisdiction
17.1. The Civil Code of the Republic of Lithuania, with the exception of the United Nations Convention on Contracts for the International Sale of Goods (CISG), is applicable to all contracts between the Seller and the Customer. This choice of law applies only to the extent that it does not prevent the user from using non-mandatory consumer protection legislation in the country where the user is domiciled at the time the order is placed.
18. Amendments to these BS
The seller has the right to unilaterally change these BS if it is necessary to adapt to changes in the legal and technical system. We inform users about changes by presenting the content of the changed regulation. Changes become part of the contract if the User does not object to the change in writing within six weeks from the notification of the inclusion of the change in the contractual relationship with the Seller.
Valid from: February 21, 2021.
Information about solutions to online disputes according to Art. Paragraph 14 1 ODR (Online Dispute Resolution Regulation):
The European Commission enables customers to resolve online disputes in accordance with Art. Paragraph 14 1 ODR (Online Dispute Resolution Regulation) on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a place where consumers can try to reach solutions arising from online purchases and service contracts without court intervention.